Privacy Policy

Introduction

HotStreak Casino is committed to protecting the privacy and security of our players’ personal information. This Privacy Policy outlines how we collect, use, and share your data in compliance with applicable laws and regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

License Information

HotStreak Casino operates under licenses issued by the UK Gambling Commission (UKGC) and the Gibraltar Gambling Commissioner. Our adherence to these regulatory standards ensures that we prioritize the protection of your personal data and maintain responsible gaming practices.

Data Collection

We collect various types of personal information when you register and use our services. This information includes:

• Registration Data: Name, date of birth, address, contact number, and email address.
• Payment Details: Information related to your payment methods, including credit/debit card details and bank account information.
• Technical Logs: IP addresses, device identifiers, browser types, and other technical data collected through cookies and similar technologies.

Purpose of Data Usage

Your personal data is used for specific purposes, including but not limited to:

• Account Management: To create, maintain, and manage your account, including verifying your identity and ensuring compliance with legal requirements.
• Marketing Communication: To send you promotional materials, newsletters, and other information about our services, subject to your consent.
• Anti-Fraud Checks: To detect and prevent fraudulent activities, ensuring a safe gaming environment for all players.
• AML Compliance: To comply with Anti-Money Laundering regulations, including monitoring transactions and reporting suspicious activities.
• KYC Procedures: To implement Know Your Customer procedures, ensuring we verify the identity of our players to prevent underage gambling and protect against fraud.

Data Sharing

HotStreak Casino may share your personal data with the following third parties when necessary:

• Payment Providers: To facilitate transactions and manage payment processing securely.
• Verification Partners: To conduct identity checks and ensure compliance with legal and regulatory obligations.
• Regulatory Authorities: We may disclose your data to government bodies and regulatory authorities as required by law or to protect our rights and those of others.

User Rights

Under the UK GDPR, you have specific rights regarding your personal data, including:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.
• Right to Erasure: You may request the deletion of your personal data, subject to legal obligations that may require us to retain certain information.
• Right to Restrict Processing: You have the right to request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, please contact our support team.

Cookie Policy

HotStreak Casino uses cookies and similar tracking technologies to enhance user experience and analyze site performance. Our cookie policy includes the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled. They ensure basic functionalities such as security and network management.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data is used to improve our services and user experience.

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or theft. These measures include encryption, firewalls, and secure server configurations. However, it is important to note that no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

HotStreak Casino retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through our website or via email. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact our support team. We are committed to addressing your inquiries promptly and transparently.

Conclusion

HotStreak Casino is dedicated to maintaining the privacy and security of your personal data. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information and comply with applicable data protection regulations. Your trust is essential to us, and we are committed to ensuring a safe and responsible gaming environment.