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Terms and Conditions
Introduction and License
HotStreak is operated under the licenses issued by the UK Gambling Commission (UKGC) and the Gibraltar Gambling Commissioner. Our services include online casino games, real-money gambling, and various promotional offers. By accessing or using our platform, you agree to comply with these Terms and Conditions.
Eligibility
To use HotStreak services, you must be at least 18 years of age. We reserve the right to verify your age and identity through our KYC (Know Your Customer) procedures. Users from jurisdictions where online gambling is prohibited are not eligible to register or play on our platform. It is your responsibility to ensure that your participation complies with local laws.
Account Rules
Each player is permitted to create a single account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. If you suspect any unauthorized access to your account, you must contact the support team immediately. Any misuse of accounts, including but not limited to creating multiple accounts, will result in account suspension or closure.
Deposits and Withdrawals
All transactions must adhere to our payment rules. Deposits can be made using various payment methods as detailed on our site. Withdrawals are subject to verification requirements, including KYC checks. Processing times for withdrawals may vary, and you agree to comply with our AML (Anti-Money Laundering) obligations. We reserve the right to delay or refuse a withdrawal if we suspect fraudulent activity.
Prohibited Activities
The following activities are strictly prohibited:
- Cheating or collusion
- Fraudulent behavior
- Abuse of bonuses or promotions
- Use of bots or automated systems
- Exploitation of system errors or glitches Any violation of these rules may result in account suspension, restriction, or termination without notice.
Limitation of Liability and Termination
HotStreak reserves the right to suspend, restrict, or permanently close your account if you violate these Terms and Conditions or if we suspect any unlawful activity. We are not liable for any losses or damages arising from your use of the platform or any inability to access your account.
Bonus Terms and General Promotional Conditions
Bonuses and promotions are subject to specific terms, which will be clearly outlined at the time of the offer. To qualify for bonuses, you may need to meet certain wagering requirements. The company reserves the right to change or cancel promotions at any time without prior notice.
Fair Play and Game Integrity Rules
HotStreak is committed to ensuring fair play and game integrity. All games are regularly tested and certified by independent auditors. Any manipulation of games or attempts to gain unfair advantage will result in account termination.
Fraud Prevention and Security Monitoring
We implement robust security measures and fraud prevention protocols to protect our players and the integrity of our platform. We reserve the right to monitor all activities for suspicious behavior and to take necessary actions to mitigate risks.
Dispute Resolution and Complaint Handling Process
If you have a complaint regarding our services, you should first contact the support team for resolution. If the issue remains unresolved, you may escalate your complaint to the relevant regulatory authority as per the UK Gambling Commission guidelines.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Responsible Gambling Measures and User Protection Tools
HotStreak promotes responsible gambling and offers various tools to help you manage your gaming activity. These include deposit limits, self-exclusion options, and access to support resources. Players are encouraged to gamble responsibly and to seek help if they feel their gambling is becoming a problem.
Changes to Terms and Conditions
HotStreak reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated through the website, and your continued use of the platform after such changes constitutes acceptance of the new Terms and Conditions.
Contact Information
For any inquiries or support-related issues, you can reach out to our support team through the designated channels available on our website. We are committed to providing assistance and resolving any concerns you may have regarding our services.